Shipping policy
Last updated: September 9, 2026
Thank you for shopping with Nocturne Robes. Due to an unexpectedly high volume of orders, our current processing times are longer than usual. Please read the information below carefully before placing your order.
Order Processing Time
Due to exceptionally high demand, please allow approximately 1–2 months for your order to be processed and shipped.
This processing period begins on the date your order is placed and is separate from the delivery time provided by the shipping carrier.
We are working as quickly as possible to prepare every order while maintaining our quality standards, and we sincerely appreciate your patience and support during this period of high demand.
Shipping & Delivery Time
Once your order has been processed and shipped, estimated delivery is:
7–12 business days
Delivery times may vary depending on your country, local postal service, customs processing, holidays, weather conditions, or other circumstances outside of our control.
Christmas Delivery
We are currently prioritizing all existing orders with the goal of having them delivered before Christmas.
Based on our current production and shipping schedule, we expect current orders to arrive before Christmas. However, because international carriers, customs authorities, and unforeseen shipping delays are outside of our control, we cannot guarantee a specific delivery date once a package has been handed over to the carrier.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow a few business days for tracking information to update after receiving your shipping confirmation, as carriers may require additional time to scan and register packages into their systems.
Multiple-Item Orders
If your order contains multiple items, they may occasionally be shipped separately depending on inventory availability and fulfillment requirements.
If this happens, you may receive more than one tracking number and your packages may arrive on different dates.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to update the address before your order ships.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Delayed Packages
Shipping estimates are provided in good faith but are not guaranteed.
Occasional delays may occur due to:
- Customs inspections
- Carrier delays
- Severe weather
- Holiday shipping volume
- Incorrect or incomplete addresses
- Local postal disruptions
- International transportation delays
If your tracking has not updated for an extended period, please contact our customer support team and we will help investigate the shipment.
Lost or Missing Packages
If your tracking information shows that your order is still in transit beyond the normal delivery timeframe, please contact us so we can assist you.
If a package is marked as delivered but cannot be located, we recommend checking with household members, neighbors, building management, and your local carrier first.
We will always do our best to assist with missing or incorrectly delivered packages.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These fees are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Order Changes & Cancellations
Because orders begin entering our fulfillment process shortly after purchase, changes or cancellations are not always possible.
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before fulfillment begins.
Once an order has shipped, it cannot be cancelled.
High-Demand / Pre-Order Notice
Due to the current volume of orders, some Nocturne Robes may be fulfilled on a pre-order or backorder basis while additional inventory is produced.
By placing an order during this period, you acknowledge and accept the extended 1–2 month processing timeframe, followed by approximately 7–12 business days for delivery after shipment.
Contact Us
If you have any questions regarding your order, shipping status, tracking information, or delivery, please contact our customer support team at: